Terms and conditions
Cetus Espoo ry – Cetus Esbo rf (later Cetus) established contract terms apply to trade between the trader and the consumer. Our contract terms and operating methods comply with the instructions that the Finnish Consumer Agency sends to the sports facilities regarding the signing of memberships and changes to contracts. Good customer service includes treating all customers equally and fairly and that both parties comply with the terms of the agreement.
Cetus offers water sports services (eg baby swimming, swimming schools, technical lessons, etc.) to those who purchase them. The services include teaching by trained instructors.
Cetus course membership is valid for the duration of the course in question. Course membership is always personal and course-specific. The contract for under 18 year old is accepted by the guardian upon registration.
Cancellation and suspending of a course place
Cancellation of a course organized 3-5 times must be done no later than seven (7) days before the start of the course. Cancellation must always be made in writing (contact information below). Cancelations made less than seven (7) days before the start of the course, can only be made with a medical certificate. When a consumer cancels a course place, the organizer has the right to charge the customer the processing fee of 5 euros. The course membership fee/course fee is not refunded after the start of the course except in cases mentioned in point 3.
In certain special cases, such as a long-term illness (more than 1 month), pregnancy or military service, can the course membership be cancelled. In cases of cancelations, a written certificate must be presented. Course membership cancelations in the middle of the course period is always handled on a case-by-case basis.
Courses arranged at least 6 times are possible to try for two (2) consecutive sessions. The course trial is defined as the first two sessions of the course in which the reservation is valid. For course trials, we charge the price of a one-time fee, which is determined based on the number of trials and the total price of the course and the swimming cap (that is included in the course price, value 10 euros). Cancelations made less than seven (7) days before the start of the course we charge a processing fee of 15 euros. A possible cancellation of a course place must be made in writing immediately after the second trial, but no later than the next day. If the cancelation is made no later than seven (7) days before the start of the course, we charge a processing fee of 5 euros. The course trial does not apply to courses organized 3-5 times, swimming camps or baby, sibling and family swimming.
Course session and course cancellation by the organizer
Unpredictable cancellation of a course session due to reasons beyond the control of the course organizer (Cetus) does not oblige the organizer to refund the canceled course session or to arrange a replacement swimming session. An unforeseen event can be, for example, the water getting dirty, which prevents customers and course participants from using the pool at that time.
In the case of force majeure (e.g. epidemic or fire), Cetus is not obliged to return the course fee to the customer and Cetus is not obliged to organize replacement course sessions.
If the organizer (Cetus) has to cancel a single course session, the organizer will inform the customer of the compensation policy as soon as possible. The reason for canceling a course session can be, for example, the instructor falling ill.
If the organizer (Cetus) has to cancel the course before it starts, the course fee will be returned to the customer in full. If the organizer has to cancel the course after it has started, the course fee will be returned to the customer for the remaining course sessions. The reason for canceling the course can be, for example, that the minimum number of participants is not met or because the instructor is ill.
You may not bring extra friends or other family members as guests to the courses organized by Cetus. In child-parent courses and in baby, family and sibling swimming, parents are responsible for their own child's safety by following the instructions given by the instructor during and after swimming.
If the customer causes disturbances or dangerous situations with his own activities, the organizer has the right to terminate the participant's course membership immediately without the obligation to return the course fee to the customer.
If the customer does not comply with the terms of the contract, the participant's course membership can be terminated immediately without the obligation to return the course fee.
Cetus Espoo ry – Cetus Espoo rf reserves the right to make changes.